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Sophos Rapid Response
Lightning-fast incident response. Our expert team identifies and neutralises active threats against your organisation — on-boarding within hours, majority of customers triaged within 48 hours.
Every Second Counts During an Attack
When responding to an active threat, it is imperative that the time between the initial indicator of compromise and full threat mitigation be as small as possible. As an adversary progresses through the kill chain, it is a race against time to ensure they are not able to achieve their objectives.
With Sophos Rapid Response, we get you out of the danger zone fast with our 24/7 team of remote incident responders, threat analysts, and threat hunters. The Sophos Rapid Response service is available for both existing Sophos customers and non-Sophos customers.
Rapid Identification and Neutralisation of Active Threats
Everything you need from the moment an incident is detected through to full recovery.
Immediate Help
Sophos quickly triages, contains, and neutralises active threats before they can achieve their objectives.
Threat Removal
Ejects adversaries from your estate to prevent further damage and ensure they cannot re-establish access.
24/7 Monitoring
Incident response and always-on monitoring for 45 days — if the threat returns, we respond at no extra cost.
VIP Treatment
Work with a dedicated point of contact and response lead throughout the entire engagement.
Post-Incident Analysis
Comprehensive threat summary detailing the full investigation and every action taken on your behalf.
Predictable Pricing
Upfront, fixed cost with no surprising hidden fees — determined by the number of users and servers in your estate.
45 Days of 24/7 Monitoring and Response
From initial triage through to full recovery — and continuous protection for 45 days after the incident is resolved.
Immediate Triage and Containment
The Sophos Rapid Response team begins on-boarding within hours of engagement. Our responders immediately isolate affected systems and contain the threat to prevent lateral movement across your estate.
Transition to MTR Advanced
Once the immediate threat is neutralised, you are transitioned to Sophos MTR Advanced in "authorise" threat response mode — providing around-the-clock proactive threat hunting, investigation, detection, and response.
Sustained Coverage for Related Threats
Should the threat return or a related threat emerge during the 45-day subscription term, we respond at no additional cost to you. If you are under attack for 45 days, we defend you for 45 days.
Available to All Organisations
Sophos Rapid Response is available for both existing Sophos customers and non-Sophos customers. Delivered entirely remotely, we can initiate response actions on day one regardless of your current security stack.
Aligned Incentives — Fixed-Fee Pricing
Traditional Incident Response (IR) services are priced hourly, leaving you at risk of underestimating the time required to fully mitigate a threat. This incentivises the traditional IR service to maximise hours rather than speed of resolution.
Sophos Rapid Response is fundamentally different. It is in our interest — and yours — to get you out of the danger zone as expeditiously as possible, because time is never a factor in cost.
What's included in the fixed fee
- Fixed cost determined by number of users and servers — no hidden fees
- Delivered entirely remotely — response actions begin on day one
- Dedicated point of contact and named response lead
- 45 days of 24/7 monitoring and response included
- Post-incident threat summary with full investigation report
- Available to Sophos and non-Sophos customers alike
Questions? We're here to help.
From expert advice to solving complex problems — get in touch with a Sophos Solutions Specialist today to learn more about Rapid Response.
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